Thank you for shopping at qengg. Our online shop provides unique fashion products from our independent designers, backed by high quality material and reliable production. Our production team inspect each product before packaging to make sure it meets our dispatch standards.
If you are not entirely satisfied with your purchase, our refund policy is valid for up to 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange and you will only be issued store credit.
Refunds will also not be accepted if items are not in their original condition, with tags attached (including the cotton dust bag).
We offer 30 days to return your items by from date of receiving, as long as the items are still in their original condition and tags still attached.
Please note we do not cover returns postage.
It can take up to 5 business days for your return to be processed by the warehouse and once it has we will process the refund back to the original payment method.
Once you receive this email, it can take up to 5 business days for the funds to reach your account, depending on your payment provider.
We offer a full refund if the order is cancelled within 24 hours of your purchase. Please submit a help query to [email protected] if you decide to cancel your order. For orders cancelled after 24 hours of purchase, but have not yet been shipped we will offer a partial refund, after charging a 15% cancellation fee. We will NOT accept a cancellation request once the order has been shipped.
If you run into any further issues, feel free to email us at [email protected]